What is Click2Cure ?
We are connecting Patients with Healthcare professionals through our mobile app. We are based in Vadodara.
Top experienced Doctors, Clinics, Hospitals, Labs and Radiology Centers in Vadodara are on our platform.
How home collection of Lab tests can be done ?
- Open our app
- Click on Book Lab Test
- Add test to Cart or select a lab profile.
- Your test is booked and home collection is FREE in Vadodara.
How can health check ups be booked ?
With the help of C2C, you can book full body health checkups, condition-based health packages and lifestyle-based health packages at best available rates. Our condition-based health packages assess the health of a particular organ or condition like thyroid, diabetes, liver function and kidney function. In addition to these, we perform tests for lifestyle-related issues, like stress assessments, alcohol risk assessments, smoker’s risk assessments, vitamin profiles, and obesity risk tests.
Is C2C responsible for any Medical Advice or any Lab/Radiology test ?
C2C is a healthcare aggregator platform for healthcare professionals. C2C does not abide by any health care advice, check up reports or guidance given by any Doctors/Labs/health care workers through C2C. It will be 100% Doctors / health care worker’s responsibility for the advice given to patients.
If I am visiting Doctor again then how to book an appointment ?
You can search that Doctor or find the same Doctor from your previous Appointment list. You can again book the same Doctor’s appointment by selecting “Old Case” appointment.
Where do all Lab reports or Radiology reports come from ?
In our C2C app, once the report is ready you will get notified and the report will come to your app only.
Is C2C secure ?
C2C platform follows all security guidelines defined by the Government of India. We are in agreement with Doctors, Labs and Radiology centers to have their Patient’s privacy. We do not save Medical prescriptions or offer Pharmacy to Patients. We are just an aggregator platform in Health Care.
Will I get Prescription from online Doctor Consultation ?
For data security, Click2Cure does not store the information on prescribed drugs nor provides the facility to send the prescription by our registered doctors (HSP). Individual Doctor may send you the required prescription through call, message, email or any other platform.
Lab Test Corner
How Do I Place A Lab Test
a. You can go ahead and choose the test from the list of test and at last you can choose the laboratory from where you want to place an order
b. You can upload prescription and Click2Cure will contact you in business hours hours to book your home collection.
Can I Place A Lab Test Order Without Precription?
a. Yes, you can choose the test you want to opt from the list. When a person from laboratory visits you then please show the prescription during that time or you can upload prescription directly to our app.
I Want To Reschedule My Sample Collection
a. Yes, you can reschedule it either directly calling Click2Cure helpline number or directly calling to our associated laboratory.
My Sample Is Collected When Will I Receive My Test Report?
a. Test report generally take 48 hours after sample pick up. You will be able to access them in “Your reports” section under “My Account”.
Will My Reports Accurate?
a. WE strive to provide you best care. All laboratory partners are certified and
approved by our Doctors.
Discounts / Coupons
I Have Received Discounts/cashback Or I Have Used Coupon While Booking An Appointment, How Should I Receive Refund?
a. In case of any offers or if you have applied any coupon code or received some cash backs/discounts then you will not be able to get any refund as per our policy.
My App Is Crashing
Payments And Refunds
I Am Unable To Make Payment
I Made A Payment But Online Consultation Has Not Started
I Have Not Received My Refund
a. You will receive refund within 7 days once processed. If you have not received
refund post 7 days, check with your bank. If you are still facing issue then CONTACT US.
What Payment Options Does The App Support?
a. Our app allows you to pay through all major bank debit/credit cards/net
b. We use third party payment gateway and they deduct the regular charges in every transaction.
a. Third parties support and services are required to process online fee payment.
CLICK2CURE is not responsible for any loss or damage caused to user during this
process as these third parties are beyond the control of CLICK2CURE.
b. User is solely responsible for payment of all taxes, legal compliances, statutory registrations during payment.
Payments And Refunds
Who can see the images or reports uploaded?
The reports which are uploaded by Diagnostic centres or Laboratory once they are ready will be uploaded in your account and only they will have access to your reports. Also, you will have the access to those reports. Click2Cure is not going to share the reports with any other third party.
How Secure Is My Data?
We take privacy and security of your data very seriously. We understand clearly that your health data is one of our most important assets. All the information collected from you is stored securely in our servers. We employ the best techniques in the data security so data information is most secured. We may use your data in an anonymised form to train our Artificial Intelligence algorithms. No Personally identifiable information is a part of this aggregated data.